*LATE PICK-UP POLICY

Any dog owner that arrives after 5:00pm to pick up will be charged a $15.00 convenience fee. Although we make every attempt to accommodate schedules, The Dog Company also has in-home pet sitting appointments that we need to tend to after hours.

Collars & Leashes

It is mandatory that all dogs wear a quick release collar to daycare. Dogs tend to use their mouths while playing and a quick release collar (collar with a clip, not a buckle) ensures your dog is not in distress while playing with another dog at any time.

Because our facility is located on a highly traveled road, ALL DOGS MUST ARRIVE AND LEAVE ON LEASHES. Even if your dog does not generally walk on a leash, they can be unpredictable at times, so to ensure everyone remains safe, please walk your dog to and from your car on a leash.

Unaltered Dogs

We recommend all our dogs being spayed or neutered, but it is not mandatory. Unaltered dogs may be restricted from some of the larger group activities.

Behavior Traits

All dogs must be non-aggressive and non-food or toy protective, unless enrolled in a training program. The Dog Company relies on owners to verify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of the entire group is our main concern.

Excessive Barking/Misbehavior

In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare area. Because excessive barking can escalate the intensity of the pack dynamic and create an extremely chaotic environment for the dogs, we reserve the right to use training aides as we feel necessary.

If your dog is displaying aggressive behavior or is misbehaving while at daycare, we will notify you and give a conduct report at pick-up to ensure you are aware of your dog’s daily activity while in our care. If this behavior is an ongoing problem, you may be required to utilize our training programs in order for admittance back to the Day Care program.

Health Requirements

It is our main concern that all dogs at The Dog Company are in EXCELLENT health. If your dog has diarrhea or is vomiting and you are unsure of why they are sick, please DO NOT bring your dog to daycare. Often times dogs will carry a communicable virus and we want to ensure they are not bringing it to daycare to spread to other dogs.

If your dog goes to the vet and they treat him/her for a communicable condition, the dog will not be permitted to return until a veterinary certificate of good health can be presented.

It is strongly recommended that your dog receive some form of flea/tick treatment.

If your dog has been dropped off for daycare and has diarrhea or displays signs of illness, he/she will be removed from the group and will not be able to socialize with the other dogs until this problem has been resolved. Dogs with excessive diarrhea may be required to have a negative fecal and/or giardia test before being re-admitted to daycare.

Bathing

The Dog Company offers bathing. If you would like us to bathe your dog before you pick them up from daycare (ask a The Dog Company staff member for pricing), we must know during drop off, so we can plan accordingly to ensure the dog gets plenty of playtime and is bathed before your scheduled pick-up time.

Authorized Persons for Pick-Up

If someone other than yourself or another owner of the dog is picking up from daycare, that person must either be listed on your registration form as authorized to pick-up, or we must know at drop off. ID will need to be presented by the person picking up for verification before staff can release your dog. NO EXCEPTIONS!